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Retail Manager - Service Operations

Company Name:
CARMAX
DO YOU HAVE WHAT IT TAKES TO BE A SUCCESSFUL CARMAX MANAGER?
Read on to find out...
Are you somebody who enjoys working in a fast paced environment? Do you have a minimum of 8 years management experience and a successful track record of people development? Are you an effective leader who has the ability to motivate and influence others? If so, the Operations Manager Trainee position might interest you.
CarMax offers an extensive management training program for Operations Manager Trainees. Trainees will learn the foundation of CarMax's service operations through training, assuming lead roles and working on special projects. During this time, Trainees will have the opportunity to build relationships, demonstrate leadership skills and solve problems.
To ensure success, assessments will be conducted throughout the management training program to measure each participant's progress. Successful completion of each training component is required to move to the next level in the management development training program
Responsibilities:
Managing the reconditioning process of CarMax vehicles
Achieving production goals, including saleable targets, quality standards, reconditioning costs, and cycle times
Maintaining retail service goals, including customer service, quality, and labor sales targets
Maintaining staffing levels, training and developing associates, and performance management
Ensuring compliance of risk management including administration of loss prevention, facility maintenance, and environmental health and safety guidelines. Requirements:
Minimum of 8 years experience successfully managing an operation in a complex, fast paced environment
Successful career progression with increasing roles of responsibilities
Prior experience leading effectively in unclear or challenging conditions
Proven track record of solving complex problems
Ability to work a flexible schedule to meet the needs of the business, which might include nights, weekends and holidays
Ability to relocate in the future for growth opportunity is required
Must possess a valid in-state driver's license
Skills:
Effective communication skills
Strong focus on exceptional customer service
Proven track record of associate development
Hands-on manager with the ability to lead through managers, supervisors and a team of associates
Strong analytical and decision making skills
Proficient computer skills _Job ID #:_ 4548

State: North Carolina
City: Gastonia
Position Category: Retail
Department: Service Operations
Division: CarMax Stores
Education Required: Not Indicated
Position Type: Full-Time Regular
Relocation Provided:
Experience Required: 7 - 10 Years


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